As a manufacturer specializing in supplying bulk toners and developers to the international market, we will do our best to ship your order as soon as possible. For product information, to place an order or to check the status of your order, our customer service department will be happy to assist you. We encourage our customers to place their orders by fax to ensure accurate order entry. Our customer service hours are 8:30 AM to 5:00 PM EST, Monday through Friday. Please call +1.724.539.8230 or fax 24 hours daily +1.724.539-2264 to place your order!

Pricing

Distributor Pricing: To qualify for distributor pricing, a total monthly purchase of at least $10,000 is required. Minimum for each order: $1,000. Items may be combined to reach minimum order amounts.

Dealer Pricing: Applies to orders of less than $1,000. Minimum order: $250. For orders less than $250, a $20 fee will apply.

Terms: of Sale All prices and specifications subject to change without notice. Cash or letter of credit only. Other payment terms subject to our approval.

Standard Packaging: Please order in carton quantities. This will help to ensure safe shipment of your order. Custom Packaging: Raven is able to accommodate your needs for custom packaging. Please contact us with your requirements.

Freight

All orders shipped through common carrier or UPS, FOB Latrobe, PA for domestic shipments and EXW Latrobe, PA for international shipments; freight and COD charges collect unless otherwise specified.

Drop Shipments A fee of $20 will be charged for any drop shipments.

Payment Policy

Raven requires prepayment of all orders, unless other arrangements have been approved. Prepayment via wire transfer is preferred. Please contact us for our detailed account information.

Credit Card Raven also accepts Master Card, Visa and American Express. Please request an authorization form to be complete and return by fax or mail to Raven. Upon your authorization, your credit card will be charged the day your order is shipped.

Letter of Credit If payment will be made by letter of credit, please contact Raven for specific instructions before applying for the letter of credit. A service charge will be applied for insufficient funds or closed bank account checks.

Return Policy

Raven is committed to the quality of its products and we stand behind them with the promise of satisfaction. Requests to return defective and/or non-defective product may be made by fax or telephone to Raven. Upon approval, a return authorization (RA) number will be issued and shipping instructions will be given. This RA number will expire 60 days from date of issue. Authorized returns of defective product will be given full credit if returned within 60 days of invoice/ship date. A list of returned products must accompany return shipment in addition to the invoice number applicable to each item returned. Unauthorized returns will not be credited and the product will not be returned to the sender. If you wish to return non-defective merchandise to Raven, a 10% handling, administrative and restocking fee will be deducted from your credit.

The following merchandise will not be accepted as a return for credit:
1.Merchandise not purchased from Raven.
2.Merchandise returned after 60 days from date of purchase.
3.Special ordered items.
4.Discontinued packaging.
5.Merchandise damaged by customer handling.

Claims

Claims for errors must be made within 10 days of receipt of shipment. Claims for freight damage must be made directly to the carrier.

Notes

Raven is a leading independent manufacturer of imaging materials. Raven is not affiliated with any other manufacturer, and brand names of machines mentioned in this catalogue are intended only to show compatibility of our products with those machines. Raven sells only to distributors, exporters, independent service organizations and OEM's worldwide.